This document creates a contractual relationship between Compass Holidays/Vacances Compass Holidays Inc./Tian Bao Travel (hereafter “Compass Holidays”) andyou, the customer/participants who purchased any travel services from Compass Holidays.Please read the following carefully in their entirety and it is important tounderstand these terms and conditions applying to any travel arrangementsprovided by Compass Holidays. To reserve a trip with Compass Holidays andsigning our agreement and authorization form indicates acceptance of, and youragreement to follow terms and conditions hereunder.
Prices shown herein are calculated in US funds and Canadian prices wereconverted from US based on Bank of Canada’s exchange rate as of Dec 23, 2015.All prices are on a per person basis for double occupancy accommodationincluding the current taxes & V.A.T of each destination. All prices aredependent on fuel costs, applicable V.A.T and local taxes, rates of currencyexchange and other variable factors and are subject to change at any timeshould major circumstances and currency fluctuates. We reserve the right toincrease the price of any product should these costs increase. In the eventthat the increase excess of 7% (unless caused by an increase in governmenttax), you are entitled to receive a full refund and cancel the travelarrangements. Every effort will be made to advise you of any price increase atleast 30 days prior to your departure date.
INCLUSIONS AND EXCLUSIONS
Please refer to terms and conditions.
Children 12 years of age or above at time of travel will be charged adult rate.Child rate may apply for children younger than 12 and proof of age is requiredat the time of booking and can only apply when a child is accompanied by twopaying adults. Child rates vary from airline to airline and hotel to hotel, andnormally between 15% and 20% discount of the adult rate, provided they sharethe same room with two adults with an extra bed. Otherwise the full adult fareapplies.
HOTELS & MEALS
Compass Holidays offers accommodation at the hotels stated in the programsincluding daily breakfast (if indicated), service charges and taxes. We reservethe rights to substitute the hotels with same category when necessary. Specificbed types should be requested at time of booking and cannot be guaranteed.Single supplement is chargeable to individual traveler who wishes to secure aprivate room on a trip. Specific meal must be requested in advance and cannotbe guaranteed.
Sightseeing tour is conducted with English-speaking guide (guide speaks otherlanguages available upon request, surcharges may apply) as shown in theitinerary, including entrance fees for places visited. Air-conditioned vehiclesare utilized when available. The sequence of the itinerary may change.
You must consult with your travel agent or the specific airlines on which youare travelling for the dimensions and weight restrictions. However, since mostof the intra tour flights operated by regional carriers have a baggagerestriction of only 1 piece; 44 lbs per person, therefore, we highly recommend1 piece of checked luggage and 1 soft carry-on baggage per person. Baggage andpersonal effects are at owners risk throughout the tour.
RESERVATION & PAYMENT
To reserve a trip, we require a full payment at the same time. For bookings of luxury rail journey or cruises, deposit amountwill be advised at the time of booking.
We reserve the right to request additional deposit for any booking if requiredby hotels and ground suppliers, especially for peak season such as (but notlimited to) Christmas, New Year and Chinese New Year, Easter and Thanksgiving.
To confirm the reservation, traveler or their representative mustprovide us with complete mandatory information of traveler, sign and return therelevant documents not more than 3 days after receipt. Cheque and Visa and MasterCard are accepted and charges will be on Compass Holidays/Tianbao travel or Airlines merchants for air tickets.
CREDIT CARD PAYMENT
Your authorization to use your credit card to pay for travel services providedby Compass Holidays indicates your acceptance of and compliance with ourbooking Terms & Conditions, whether or not you have actually signed theappropriate credit card slip. Verbal authorization for the use of a credit cardconfirms the reservation and simultaneously you are also acknowledging youracceptance of our Terms and Conditions. Therefore, by providing your TravelAgent or Compass Holidays with authorization to use your credit card to pay fortravel services you are confirming that you will pay the total amount chargedfor those services to the card issuer according to your cardholder agreement.Traveler is to be responsible for the credit card merchant fee charge of 5% ofthe total charge on the credit card at the time of reservation.
Any cancellation request must be received in writing. Both cancellations ofconfirmed bookings and transfers to new travel dates will result in penaltiesand fees assessed by travel suppliers. If you need to transfer or cancel forany reason prior to departure, the following cancellation fees will be assessedon your land arrangement.
Cancellation for any special tour/group package with tours/accommodation/airis 100% non refundable.
Cancellation for air reservations are subject to airline fare rules andnormally is 100% non-refundable once paid in full.
Days prior to departure Cancellation Fee
90 ＋ 25% of the trip price or 100% total cost if the booking value is lessthan $300
89 – 60 50% of the trip price or 100% total cost if the booking value is lessthan $500
59 – 30 80% of the trip price or 100% total cost if the booking value is lessthan $500
29 - 0 100% of the trip price
Compass Holidays reserves the right to cancel, reschedule or amend anyitinerary in accordance with operating requirements or circumstances beyond itscontrol or if the quality of the trip or the safety of travelers is judged tobe compromised. In such a case, refund of payments received by Compass Holidaysshall constitute full settlement.
Compass Holidays is not responsible for any other travel arrangement affecteddue to our cancellations. Where amendments beyond our control require us to addor amend a service(s) resulting in an increased cost, a surcharge may be payableby you for the additional or amended service(s).
Compass Holidays cannot assume responsibility for any loss incurred on accountof non-refundable air tickets.
REVISION AND SWITCH TRIPS
Prior to 60 days of your original departure date, you have a sole opportunityto switch to a difference trip in the same calendar year upon payment of a feeof $ 100 per person. Within 60 days of departure, no change can be made and thecancellation fees will apply. A revision fee of $50 per person applicable forany alternation or revision made to a confirmed booking.
Compass Holidays makes every effort to ensure the accuracy of the informationcontained herein and to the best of its knowledge all information is accurateat the time of publication. We attempt to ensure that the prices on the website are accurate, however errors do occur and wereserve the right to refuse to accept bookings at any price published in error.
In addition, Compass Holidays reserves the rights to change the itinerary whennecessary for reasons beyond our control and provided the travel facilities orother services are of at least the same standard or value. We stronglyrecommend that you visit our website www.compassholidays.net for most updates.
You are responsible for obtaining and paying for all visas and entry documents,for meeting all health and other requirements, and for any documents requiredby the laws, regulations, orders, and/or requirements of the countries you willvisit and for your return home. Canadian citizens can contact Foreign AffairsCanada at www.travel.gc.ca and Americancitizens can contact the Department of State at http://travel.state.gov for assistance inobtaining this information. Citizens of other countries should check with therelative Tourist Board or Consular Office of the destination which they areintending to visit. Visa and entry documents must be obtained independentlyprior to departure. Compass Holidays will assume no responsibility whatsoeverfor passenger(s) denied carriage by the airline or refused entry into anycountry.
Compass Holidays strongly recommends that you carry a valid passport whentravelling outside of your home country. Please note that most countries nowrequire that your passport be valid for up to six months after the completionof your travel in order to be accepted by them as a valid travel document.Compass Holidays cannot accept liability for any passenger refused entry ontoany transport or into any country due to failure of the passenger to carrycorrect documentation.
Some ground operator in foreign countries require Compass Holidays to collectand pass on certain personal and other details related to you, including butnot limited to government-issued identification and passport details in orderto confirm your transportation or accommodation. If you fail to supply thedetails as requested fully and accurately, your trip may be interrupted orcancelled. There are no refunds for failure to provide documentation or failureto provide documentation by the time required.
Compass Holidays strongly recommends that all travelers review and purchaseyour trip cancellation and health insurance to ensure you have coverageappropriate to meet your needs when confirming on a trip, in case of anycancellation penalty, loss of property, or liability of medical treatmentduring the trip. Please consult your travel agent or Compass Holidays forpremium. If we do not receive payment for the insurance at the time of yourdeposit, it will be assumed that you have declined coverage.
By sending a deposit toward your trip purchase and completing travelerinformation form, you certify that you do not have any physical condition ordisability that would create a hazard for you or other travelers and you havereceived all appropriate vaccinations. Please consult travel clinic or your doctor.
Traveler needs special assistance due to physical condition must be brought upto the attention of Compass Holidays in writing at the time of booking.
LIMITATION OF LIABILITY
We promise to make sure that all travel arrangements we have agreed to make,perform or provide, as applicable, as part of our contract with you are made,performed or provided with reasonable skill and care. Your purchase of travelservices provided by Compass Holidays is based on travelers agreeing to thisLimitation of Liability.
Travelers must accept each and all terms and conditions herein and assume fullresponsibility for any loss, injury, death or damage to them, their family ortheir dependents arising in connection with their participation in the trips.Travelers must have their own insurance appropriate to their needs and theneeds of their family or dependents in respect of such loss, injury, death ordamage. On your behalf, Compass Holidays arranges with airlines, independentground suppliers to provide you with the travel services you have purchased. Weuse our best efforts in selecting these companies with respect to theirperformance and reliability. However, we have no direct or indirect controlover these suppliers and therefore Compass Holidays cannot be held responsiblefor injury, loss or damage whether mental, emotional or physical howsoeversustained, resulting from any error, omission or negligence of any company orperson, agent, employee or sub-contractor supplying any of the services,flights, transfers, tours or accommodation provided as part of your trip.Compass Holidays as the tour operator and/or its agents do not assumeresponsibility for any claims, losses, damages, costs or expense arising out ofpersonal injury or death, loss of enjoyment, upset, disappointment, illness,distress or frustration whether physical, emotional or mental, resulting fromany of the following:
i) Any negligent act or omission by the airlines, transportation companies,coach tour operators, car rental organizations, hotel/resort properties orother suppliers or their personnel or any company or person not under ourdirect control.
Ii) Government actions, political issues, weather, equipment failure, labordisputes, sickness, theft or any other cause beyond our direct control.
Iii) Failure of the passenger to obtain the necessary documentation or meet therequired health regulations in order to complete their travel arrangements.
Iv) Failure of the passenger to arrive at the airport by specific airline’sCheck-in Deadlines on the day of departure whether due to missed connections,adverse weather conditions, mechanical failures or any other reason whatsoever.
V) The need for us to change itineraries or substitute accommodation orservices, provided that every effort is made to supply the most comparableservices and accommodations available.
Vi) Cancellation of trip arrangements made by Compass Holidays, provide allmonies paid by traveler are fully refunded back to traveler.
Vii) While every effort has been undertaken to ensure accuracy, photographs,artist rendering and written descriptions in this brochure are representationalonly and are not a guarantee that everything will be exactly same as at the destinations.
The passenger agrees to indemnify and save harmless Compass Holidays againstany liability, actions (including legal fees), claims, losses, costs anddamages, which Compass Holidays may incur, sustain or pay arising out of or inconnection with the passenger’s negligent or intentional act or omission, inrelation to any incident alleged to have occurred in destination and/or inrelation to services provided by Compass Holidays
ACT OF GOD/FORCE MAJEURE
Compass Holidays and / or its agents, act only as agent for travelers in allmatters pertaining to the trips, we shall not be liable for any claims, losses,damages, costs, expenses, delays or loss of enjoyment, of any nature or kindwhatsoever, resulting from events beyond our or a supplier’s reasonablecontrol, including but not limited to acts of God, strikes, lockouts or otherlabor disputes or disruptions, wars, blockades, insurrections, riots,earthquakes, weather conditions, floods or acts or restraints imposed bygovernment authorities. Compass Holidays shall be excused; discharged orreleased from its performance to the extent such performance is so limited orprevented, without liability of any kind.
Travelers agree that Compass Holidays is the trustee of the respective rightsunder this Limitation of Liability, which will apply to a traveler’s trips withCompass Holidays, and any transfer of a reservation to another trip, includingany deviations or extensions. This Limitation of Liability is binding upon allmembers of the traveler’s family, dependents, estate, heirs, successors andlegal personal representatives. Any claim or dispute arising out of or relatingto this Limitation of Liability or its interpretation, the trip, or thetraveler’s relationship with Compass Holidays will be resolved exclusively inthe courts of the Province of Canada in which the particular office of CompassHolidays is located and with which traveler had contracted their trip and willbe governed exclusively by laws of that province of Canada.
CLAIMS & REFUND POLICY
Except for verifiable extenuating circumstances, there are no refunds,whatsoever, for any unused travel arrangements and services including but notlimited to accommodations, meals, intra tour transportation or sightseeing. Anyrefunds for unused travel arrangements and services shall be issued in the solediscretion of Compass Holidays. Any adjustment considered will be based on theactual cost of the service involved and not on a per diem basis.
All claims must be made in writing to your travel agent and accompanied byreceipts, reports and other documents pertaining to the claim and must bereceived by Compass Holidays for investigation no later than 14 days after yourreturn from your trip. We will not consider any request for refund received byit after 30 days of tour termination.
NOTE: Please carefully examine this invoice. It will be considered correct ifno disputed item is reported on or before 7 days from the receipt of thisinvoice. Remittance must be made by its due date and the interest will becharged on unpaid overdue amount. When making payment please quote our file andinvoice numbers. Official receipt will only be issued upon request.