INCLUDEDSERVICES:

• English-speaking guide.
• Accommodation in hotels asmentioned above or equivalent.
• Meals according to itinerary /Breakfast box in lieu of ABF when early morning flight
• Flight ticket(s) as mentionedin the itinerary: Flight from Hanoi to Hue & Flight from  Danang to Saigon. 
• Current fuel surcharges are included,however, these are subject to change prior to tour start date.
• Boat ticket(s) according to theitinerary.
• Ground transportation inprivate A/C vehicle. 
• 1 complimentary bottle ofdrinking water and 1 cold towel per person per half day tour/ 2 bottles ofwater and 2 cold towels per person per full day tour.
• Sightseeing incl. admissionfees according to itinerary.
• Domestic airport taxes includedin ticket.

EXCLUDEDSERVICES: 

• International air tickets and airport taxes
• Visa fees
• Drinks
• Personal expenses.
• Transfer from/to airport on arrival- and departure day are excluded.
• An additional surcharge may be applicable for bookings that fall within the Peak Season dates; Christmas, New Year and Lunar New Year (TET Festival). In these cases, Compass will automatically apply the additional charge and advise you immediately.
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This document creates a contractual relationship between Compass Holidays/ Vacances Compass Holidays Inc./Tian Bao Travel (hereafter “Compass Holidays”) and you, the customer/participants who purchased any travel services from Compass Holidays. Please read the following carefully in their entirety and it is important to understand these terms and conditions applying to any travel arrangements provided by Compass Holidays. To reserve a trip with Compass Holidays and signing our agreement and authorization form indicates acceptance of, and your agreement to follow terms and conditions hereunder.

PRICING
Prices shown herein are calculated in US funds and Canadian prices were converted from US based on Bank of Canada’s exchange rate as of Dec 23, 2015. All prices are on a per person basis for double occupancy accommodation including the current taxes & V.A.T of each destination. All prices are dependent on fuel costs, applicable V.A.T and local taxes, rates of currency exchange and other variable factors and are subject to change at any time should major circumstances and currency fluctuates. We reserve the right to increase the price of any product should these costs increase. In the event that the increase excess of 7% (unless caused by an increase in government tax), you are entitled to receive a full refund and cancel the travel arrangements. Every effort will be made to advise you of any price increase at least 30 days prior to your departure date.

INCLUSIONS AND EXCLUSIONS
Please refer to terms and conditions.

CHILDREN RATES
Children 12 years of age or above at time of travel will be charged adult rate. Child rate may apply for children younger than 12 and proof of age is required at the time of booking and can only apply when a child is accompanied by two paying adults. Child rates vary from airline to airline and hotel to hotel, and normally between 15% and 20% discount of the adult rate, provided they share the same room with two adults with an extra bed. Otherwise the full adult fare applies.

HOTELS & MEALS
Compass Holidays offers accommodation at the hotels stated in the programs including daily breakfast (if indicated), service charges and taxes. We reserve the rights to substitute the hotels with same category when necessary. Specific bed types should be requested at time of booking and cannot be guaranteed. Single supplement is chargeable to individual traveler who wishes to secure a private room on a trip. Specific meal must be requested in advance and cannot be guaranteed.

SIGHTSEEING TOURS
Sightseeing tour is conducted with English-speaking guide (guide speaks other languages available upon request, surcharges may apply) as shown in the itinerary, including entrance fees for places visited. Air-conditioned vehicles are utilized when available. The sequence of the itinerary may change.

BAGGAGE
You must consult with your travel agent or the specific airlines on which you are travelling for the dimensions and weight restrictions. However, since most of the intra tour flights operated by regional carriers have a baggage restriction of only 1 piece; 44 lbs per person, therefore, we highly recommend 1 piece of checked luggage and 1 soft carry-on baggage per person. Baggage and personal effects are at owners risk throughout the tour.

RESERVATION & PAYMENT
To reserve a trip, we require a full payment at the same time. For bookings of luxury rail journey or cruises, deposit amount will be advised at the time of booking.
We reserve the right to request additional deposit for any booking if required by hotels and ground suppliers, especially for peak season such as (but not limited to) Christmas, New Year and Chinese New Year, Easter and Thanksgiving.
To confirm the reservation, traveler or their representative must provide us with complete mandatory information of traveler, sign and return the relevant documents not more than 3 days after receipt. Cheque and Visa and MasterCard are accepted and charges will be on Compass Holidays/Tianbao travel or Airlines merchants for air tickets.

CREDIT CARD PAYMENT
Your authorization to use your credit card to pay for travel services provided by Compass Holidays indicates your acceptance of and compliance with our booking Terms & Conditions, whether or not you have actually signed the appropriate credit card slip. Verbal authorization for the use of a credit card confirms the reservation and simultaneously you are also acknowledging your acceptance of our Terms and Conditions. Therefore, by providing your Travel Agent or Compass Holidays with authorization to use your credit card to pay for travel services you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Traveler is to be responsible for the credit card merchant fee charge of 5% of the total charge on the credit card at the time of reservation. 

CANCELLATION PENALTY
Any cancellation request must be received in writing. Both cancellations of confirmed bookings and transfers to new travel dates will result in penalties and fees assessed by travel suppliers. If you need to transfer or cancel for any reason prior to departure, the following cancellation fees will be assessed on your land arrangement.

Cancellation for any special tour/group package with tours/accommodation/air is 100% non refundable.
Cancellation for air reservations are subject to airline fare rules and normally is 100% non-refundable once paid in full. 
Days prior to departure Cancellation Fee
90 ＋ 25% of the trip price or 100% total cost if the booking value is less than $300
89 – 60 50% of the trip price or 100% total cost if the booking value is less than $500
59 – 30 80% of the trip price or 100% total cost if the booking value is less than $500
29 - 0 100% of the trip price

Compass Holidays reserves the right to cancel, reschedule or amend any itinerary in accordance with operating requirements or circumstances beyond its control or if the quality of the trip or the safety of travelers is judged to be compromised. In such a case, refund of payments received by Compass Holidays shall constitute full settlement.
Compass Holidays is not responsible for any other travel arrangement affected due to our cancellations. Where amendments beyond our control require us to add or amend a service(s) resulting in an increased cost, a surcharge may be payable by you for the additional or amended service(s). 
Compass Holidays cannot assume responsibility for any loss incurred on account of non-refundable air tickets.

REVISION AND SWITCH TRIPS
Prior to 60 days of your original departure date, you have a sole opportunity to switch to a difference trip in the same calendar year upon payment of a fee of $ 100 per person. Within 60 days of departure, no change can be made and the cancellation fees will apply. A revision fee of $50 per person applicable for any alternation or revision made to a confirmed booking.

ONLINE ACCURACY
Compass Holidays makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge all information is accurate at the time of publication. We attempt to ensure that the prices on the website are accurate, however errors do occur and we reserve the right to refuse to accept bookings at any price published in error.
In addition, Compass Holidays reserves the rights to change the itinerary when necessary for reasons beyond our control and provided the travel facilities or other services are of at least the same standard or value. We strongly recommend that you visit our website www.compassholidays.net for most updates.

DOCUMENTATION
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit and for your return home. Canadian citizens can contact Foreign Affairs Canada at www.travel.gc.ca and American citizens can contact the Department of State at http://travel.state.gov for assistance in obtaining this information. Citizens of other countries should check with the relative Tourist Board or Consular Office of the destination which they are intending to visit. Visa and entry documents must be obtained independently prior to departure. Compass Holidays will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country.
Compass Holidays strongly recommends that you carry a valid passport when travelling outside of your home country. Please note that most countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document. Compass Holidays cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation.
Some ground operator in foreign countries require Compass Holidays to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details in order to confirm your transportation or accommodation. If you fail to supply the details as requested fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.

TRAVEL INSURANCE
Compass Holidays strongly recommends that all travelers review and purchase your trip cancellation and health insurance to ensure you have coverage appropriate to meet your needs when confirming on a trip, in case of any cancellation penalty, loss of property, or liability of medical treatment during the trip. Please consult your travel agent or Compass Holidays for premium. If we do not receive payment for the insurance at the time of your deposit, it will be assumed that you have declined coverage.

HEALTH
By sending a deposit toward your trip purchase and completing traveler information form, you certify that you do not have any physical condition or disability that would create a hazard for you or other travelers and you have received all appropriate vaccinations. Please consult travel clinic or your doctor.
Traveler needs special assistance due to physical condition must be brought up to the attention of Compass Holidays in writing at the time of booking. 

LIMITATION OF LIABILITY
We promise to make sure that all travel arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. Your purchase of travel services provided by Compass Holidays is based on travelers agreeing to this Limitation of Liability.
Travelers must accept each and all terms and conditions herein and assume full responsibility for any loss, injury, death or damage to them, their family or their dependents arising in connection with their participation in the trips. Travelers must have their own insurance appropriate to their needs and the needs of their family or dependents in respect of such loss, injury, death or damage. On your behalf, Compass Holidays arranges with airlines, independent ground suppliers to provide you with the travel services you have purchased. We use our best efforts in selecting these companies with respect to their performance and reliability. However, we have no direct or indirect control over these suppliers and therefore Compass Holidays cannot be held responsible for injury, loss or damage whether mental, emotional or physical howsoever sustained, resulting from any error, omission or negligence of any company or person, agent, employee or sub-contractor supplying any of the services, flights, transfers, tours or accommodation provided as part of your trip. Compass Holidays as the tour operator and/or its agents do not assume responsibility for any claims, losses, damages, costs or expense arising out of personal injury or death, loss of enjoyment, upset, disappointment, illness, distress or frustration whether physical, emotional or mental, resulting from any of the following:
i) Any negligent act or omission by the airlines, transportation companies, coach tour operators, car rental organizations, hotel/resort properties or other suppliers or their personnel or any company or person not under our direct control.
Ii) Government actions, political issues, weather, equipment failure, labor disputes, sickness, theft or any other cause beyond our direct control. 
Iii) Failure of the passenger to obtain the necessary documentation or meet the required health regulations in order to complete their travel arrangements.
Iv) Failure of the passenger to arrive at the airport by specific airline’s Check-in Deadlines on the day of departure whether due to missed connections, adverse weather conditions, mechanical failures or any other reason whatsoever.
V) The need for us to change itineraries or substitute accommodation or services, provided that every effort is made to supply the most comparable services and accommodations available.
Vi) Cancellation of trip arrangements made by Compass Holidays, provide all monies paid by traveler are fully refunded back to traveler. 
Vii) While every effort has been undertaken to ensure accuracy, photographs, artist rendering and written descriptions in this brochure are representational only and are not a guarantee that everything will be exactly same as at the destinations.

INDEMNIFICATION
The passenger agrees to indemnify and save harmless Compass Holidays against any liability, actions (including legal fees), claims, losses, costs and damages, which Compass Holidays may incur, sustain or pay arising out of or in connection with the passenger’s negligent or intentional act or omission, in relation to any incident alleged to have occurred in destination and/or in relation to services provided by Compass Holidays

ACT OF GOD/FORCE MAJEURE
Compass Holidays and / or its agents, act only as agent for travelers in all matters pertaining to the trips, we shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities. Compass Holidays shall be excused; discharged or released from its performance to the extent such performance is so limited or prevented, without liability of any kind.
Travelers agree that Compass Holidays is the trustee of the respective rights under this Limitation of Liability, which will apply to a traveler’s trips with Compass Holidays, and any transfer of a reservation to another trip, including any deviations or extensions. This Limitation of Liability is binding upon all members of the traveler’s family, dependents, estate, heirs, successors and legal personal representatives. Any claim or dispute arising out of or relating to this Limitation of Liability or its interpretation, the trip, or the traveler’s relationship with Compass Holidays will be resolved exclusively in the courts of the Province of Canada in which the particular office of Compass Holidays is located and with which traveler had contracted their trip and will be governed exclusively by laws of that province of Canada.

CLAIMS & REFUND POLICY
Except for verifiable extenuating circumstances, there are no refunds, whatsoever, for any unused travel arrangements and services including but not limited to accommodations, meals, intra tour transportation or sightseeing. Any refunds for unused travel arrangements and services shall be issued in the sole discretion of Compass Holidays. Any adjustment considered will be based on the actual cost of the service involved and not on a per diem basis.
All claims must be made in writing to your travel agent and accompanied by receipts, reports and other documents pertaining to the claim and must be received by Compass Holidays for investigation no later than 14 days after your return from your trip. We will not consider any request for refund received by it after 30 days of tour termination.

NOTE: Please carefully examine this invoice. It will be considered correct if no disputed item is reported on or before 7 days from the receipt of this invoice. Remittance must be made by its due date and the interest will be charged on unpaid overdue amount. When making payment please quote our file and invoice numbers. Official receipt will only be issued upon request.

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